|
About HouseOfRave.com:
HouseOfRave is an online retailer specializing in light up novelties. Many of
our items are extremely rare and hard to find products imported from across the
world. We also manufacture and license some of our own products. HouseOfRave officially opened its online doors in early 2001, and we
have be scouring the globe for the latest in light-up toys and technology ever
since. Since our opening we have grown every year, becoming the online leader in
light up novelties.
Surprising to many people, HouseOfRave deals with
many corporate event planners and wedding coordinators on a regular basis. Since
our product line of light up novelties is so varied, we get people from all
walks of life using our products for all sorts of different occasions and uses.
Our customers are primarily based in the United States, Canada, all over Europe,
Australia but also many other countries. Our customers range from the
individual consumer to large contracts from the United States military and large
corporations from across the globe. We're happy to serve everyone from the
smallest order to the largest contract! You can view testimonials from our
customers and famous customers on our
HouseOfRave Testimonials Page.
Our Mission:
HouseOfRave strives to utilize the power of the internet to bring our online
catalog of hard-to-find, unique party products to our customers from across the
world.
HouseOfRave Blog Updates:
Why Buy From Us:
We're confident you will love us and want you to recommend us to your friends!
Here are just a few of the ways we serve you best:
-
Unique Products - We constantly scour
the globe for unique products from around the world.
-
Fast shipping - 99% of our orders are
sent out within one business day.
-
Product Reviewing - We try hard to
provide our customers with as much information about products as possible.
We are constantly reviewing our products with pictures and videos to let you
know exactly what you're getting before a purchase.
-
Experienced Customer Support - You can
call our customer support and ask questions on any of our products.
-
Experience - We've been around since
2001 and have quickly become the largest and best in our industry.
-
30 Day Return Policy - If something is
damaged or unsatisfactory we have a full 30 day return policy.
-
Quantity Pricing - Almost all our
products have built-in quantity pricing, meaning the more you buy, the more
you save without having to call or bargain for a better price.
Contact Information:
You can also find more contact
information on our Contact Us
Page.
What happens when I place an order?
-
You add items
to the cart and fully checkout.
-
You will
receive an order number on the spot, and a full receipt will be sent to your
email address.
-
We reserve up
to 3 business days to process you order (but usually we get it out the same day
if order before 3pm Central time on any weekday).
-
When your order
is sent out of our warehouse, you will get a UPS tracking number via email.
You can see exactly where your package is with this tracking number, plus it
shows you the scheduled delivery time.
-
You become a
satisfied customer.
-
If for some
reason you are not satisfied with your order, make sure to
contact us with your
feedback or issue.
Pictured - Packing up some boxes for the 3pm shipment:
Product Samples for Bulk Orders:
If you're interested in ordering a large quantity (generally 3X the quantity as
the largest bulk discount show) and want to see a physical product before
ordering: Place an order for one, pay for it as usual, and when you later place
your large order you may request a refund for your sample purchase. Simply
contact us via phone or
email for the refund.
Shipping Rates & Times:
Shipments are calculate by adding the
base rate of
each item to a real-time weight based fee used by UPS. You can calculate
shipping costs by adding items to your shopping cart and clicking Checkout.
Canada orders must use Canada Shipping and all international orders (outside
U.S. and Canada) must select International Shipping. This chart gives you
a rough idea of what shipping will cost:
|
Shipping Method
|
Estimated Delivery Time
|
Shipping Fee
|
|
U.S. Standard |
4-7 Business Days |
$6.50 + weight |
|
U.S. Expedited |
2-3 Business Days |
$12.95 + weight |
|
U.S. Express |
1-2 Business Days |
$18.50 + weight |
|
Canada Airmail |
4-9 Business Days |
$15.50 + weight |
|
International Airmail |
7-14 Business Days |
$24.50 + weight |
The following map shows approximately how many business days a package sent by
Standard shipping would take to arrive. Keep in mind we reserve up to
three business days to process and send packages, however we do our very best to
send orders out the same day.
Orders are processed within a maximum of three
days, if this limit is exceeded we will notify you of your order status by
email. We generally get your order out for shipping the same day if ordered
before 3pm Central Time on a weekday, but we still reserve up to 3 business days
to process orders.
Canadian orders must select "Canada Shipping" and
International orders (anywhere outside the U.S. and Canada) must select
"International Shipping". Buyer is responsible for any duty
charges charged by their respective countries. The following is a list of countries we
currently ship to:
REFUNDS AND EXCHANGES:
Was a product of yours damaged during shipping or
arrived in a non-working condition? Follow the procedure to get a refund
or exchange from HouseOfRave:
1.) Make a note with the following information:
a.) Order Number
b.) Full Name
c.) Shipping Address
d.) Phone Number and Email
Address
e.) Reason for exchange and
action requested. For example: if you would like a refund or exchange for a
product, please write that on the note.
2.) Return the items to:
HouseOfRave.com
633 Quarry Road, Suite F
San Carlos, CA 94070
*Please make sure to include any original packaging or casing of the products
being returned.
**Note: Candy and glowsticks cannot be returned.
PRIVACY POLICY:
We don't
do anything with your information. We never sell, distribute or share your
personal information with anyone. All financial information (such as
credit card numbers) are automatically processed through 128-bit secure
connections and never viewed by anyone in our office. We don't want any of
our personal information violated, and therefore we respect your private
information like it was our own. We'd like to keep our good karma. Find
out more on our
security/privacy page. |
Your Shopping Cart
