HouseOfRave Policies / Shipping at HouseOfRave.com

Contact: CyberpunkCS@gmail.com

 

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About HouseOfRave.com:
HouseOfRave is an online retailer specializing in light up novelties. Many of our items are extremely rare and hard to find products imported from across the world. We also manufacture and license some of our own products. HouseOfRave officially opened it’s online doors in early 2001, and we have be scouring the globe for the latest in light-up toys and technology ever since. Since our opening we have grown every year, becoming the online leader in light up novelties.

Surprising to many people, HouseOfRave deals with many corporate event planners and wedding coordinators on a regular basis. Since our product line of light up novelties is so varied, we get people from all walks of life using our products for all sorts of different occasions and uses. Our customers are primarily based in the United States, Canada, all over Europe, Australia but also many other countries.  Our customers range from the individual consumer to large contracts from the United States military and large corporations from across the globe.  We're happy to serve everyone from the smallest order to the largest contract!  You can view testimonials from our customers and famous customers on our HouseOfRave Testimonials Page.
 


Our Mission:
HouseOfRave strives to utilize the power of the internet to bring our online catalog of hard-to-find, unique party products to our customers from across the world. 


HouseOfRave Blog Updates:

 


Why Buy From Us:
We're confident you will love us and want you to recommend us to your friends! Here are just a few of the ways we serve you best:

  • Unique Products - We constantly scour the globe for unique products from around the world.

  • Fast shipping - 99% of our orders are sent out within one business day. 

  • Product Reviewing - We try hard to provide our customers with as much information about products as possible. We are constantly reviewing our products with pictures and videos to let you know exactly what you're getting before a purchase.

  • Experienced Customer Support - You can call our customer support and ask questions on any of our products.

  • Experience - We've been around since 2001 and have quickly become the largest and best in our industry.

  • 30 Day Return Policy - If something is damaged or unsatisfactory we have a full 30 day return policy.

  • Quantity Pricing - Almost all our products have built-in quantity pricing, meaning the more you buy, the more you save without having to call or bargain for a better price. 


 

Contact Information:


House of Rave Email: CyberpunkCS@gmail.com

You can also find more contact information on our Contact Us Page.
 


What happens when I place an order?

  1. You add items to the cart and fully checkout.

  2. You will receive an order number on the spot, and a full receipt will be sent to your email address.

  3. We reserve up to 3 business days to process you order (but usually we get it out the same day if order before 3pm Central time on any weekday).

  4. When your order is sent out of our warehouse, you will get a UPS tracking number via email.  You can see exactly where your package is with this tracking number, plus it shows you the scheduled delivery time. 

  5. You become a satisfied customer.

  6. If for some reason you are not satisfied with your order, make sure to contact us with your feedback or issue. 
     

Pictured - Packing up some boxes for the 3pm shipment:


Product Samples for Bulk Orders:
If you're interested in ordering a large quantity (generally 3X the quantity as the largest bulk discount show) and want to see a physical product before ordering: Place an order for one, pay for it as usual, and when you later place your large order you may request a refund for your sample purchase.  Simply contact us via phone or email for the refund.


Shipping Rates & Times:
Shipments are calculate by adding the base rate of each item to a real-time weight based fee used by UPS.  You can calculate shipping costs by adding items to your shopping cart and clicking Checkout.  Canada orders must use Canada Shipping and all international orders (outside U.S. and Canada) must select International Shipping.  This chart gives you a rough idea of what shipping will cost:

Shipping Method

Estimated Delivery Time

Shipping Fee

U.S. Standard

4-7 Business Days

$6.50 + weight

U.S. Expedited

2-3 Business Days

$12.95  + weight

U.S. Express

1-2 Business Days

$18.50  + weight

Canada Airmail

4-9 Business Days

$15.50  + weight

International Airmail

7-14 Business Days

$24.50  + weight

The following map shows approximately how many business days a package sent by Standard shipping would take to arrive.  Keep in mind we reserve up to three business days to process and send packages, however we do our very best to send orders out the same day.  

Orders are processed within a maximum of three days, if this limit is exceeded we will notify you of your order status by email. We generally get your order out for shipping the same day if ordered before 3pm Central Time on a weekday, but we still reserve up to 3 business days to process orders. 

Canadian orders must select "Canada Shipping" and International orders (anywhere outside the U.S. and Canada) must select "International Shipping".  Buyer is responsible for any duty charges charged by their respective countries. The following is a list of countries we currently ship to:

  • American Samoa

  • Australia

  • Austria

  • Bahamas

  • Barbados

  • Belgium

  • Bermuda

  • British Indian Ocean Territory

  • Canada

  • Cayman Islands

  • China

  • Cook Islands

  • Cyprus

  • Czech Republic

  • Denmark

  • Finland

  • France

  • Germany

  • Greece

  • Greenland

  • Grenada

  • Hong Kong

  • Iceland

  • Ireland

  • Italy

  • Jamaica

  • Japan

  • Korea, Republic of

  • Luxembourg

  • Marshall Islands

  • Monaco

  • Morocco

  • Netherlands

  • New Zealand

  • Norway

  • Portugal

  • Puerto Rico

  • Serbia and Montenegro

  • Singapore

  • Spain

  • Sweden

  • Switzerland

  • Taiwan

  • United Arab Emirates

  • United Kingdom

  • United States

  • United States Minor Outlying Islands

  • Virgin Islands

  • British Virgin Islands

  • U.S. Virgin Islands


 


REFUNDS AND EXCHANGES:
Was a product of yours damaged during shipping or arrived in a non-working condition?  Follow the procedure to get a refund or exchange from HouseOfRave:

1.) Make a note with the following information:
    a.) Order Number
    b.) Full Name
    c.) Shipping Address
    d.) Phone Number and Email Address
    e.) Reason for exchange and action requested.  For example: if you would like a refund or exchange for a product, please write that on the note.

2.) Return the items to:
    HouseOfRave.com
    633 Quarry Road, Suite F
    San Carlos, CA 94070
*Please make sure to include any original packaging or casing of the products being returned.
**Note: Candy and glowsticks cannot be returned.
 


PRIVACY POLICY:
We don't do anything with your information.  We never sell, distribute or share your personal information with anyone.  All financial information (such as credit card numbers) are automatically processed through 128-bit secure connections and never viewed by anyone in our office.  We don't want any of our personal information violated, and therefore we respect your private information like it was our own.  We'd like to keep our good karma. Find out more on our security/privacy page.