We reserve up to 3 business days to process you order (but
usually they go out the same day if ordered before 3pm Central time on any
To check the status of your order,
your order number and
billing zip code:
REFUNDS AND EXCHANGES:
Was a product of yours damaged during shipping or
arrived in a non-working condition? Follow the procedure to get a refund
or exchange from HouseOfRave:
1.) Make a note with the following information:
a.) Order Number
b.) Full Name
c.) Shipping Address
d.) Phone Number and Email
e.) Reason for exchange and
action requested. For example: if you would like a refund or exchange for a
product, please write that on the note.
2.) Return the items to:
633 Quarry Road, Suite F
San Carlos, CA 94070
*Please make sure to include any original packaging
or casing of the products being returned.
**Note: Candy and glowsticks cannot be returned.